Refund policy
Returns & Refunds
We want you to love your gear. If something isn't right, we'll make it right — bring it by the shop, give us a call, or send us an email and we'll get you sorted.
Return window
Unused items in their original packaging may be returned within 30 days of delivery for a full refund to your original payment method. Please include your order number.
Condition guidelines
- Rods & reels: must be unfished and include all original packaging, rod tubes, socks, and warranty cards. Manufacturer defects are handled through the manufacturer's warranty — contact us and we'll help you through the process.
- Waders, boots & clothing: unworn (trying them on indoors is fine), with tags attached.
- Not returnable: flies, opened leader/tippet material, gift cards, and items marked final sale.
Exchanges
The fastest way to exchange is to return your item and place a new order. Prefer to talk it through? Call us at (607) 498-5194 — we're happy to help you find the right size or model.
Damaged or incorrect orders
If your order arrives damaged or we sent the wrong item, contact us within 7 days of delivery and we'll cover the return shipping and make it right.
How to return
Email info@beaverkillangler.com or call (607) 498-5194 to start a return, then ship your item to:
Beaverkill Angler
64 Stewart Avenue
Roscoe, NY 12776
Return shipping is the customer's responsibility unless the return is due to our error. Refunds are issued within 5 business days of receiving your return. In-store returns are always welcome.