Refund policy

Returns & Refunds

We want you to love your gear. If something isn't right, we'll make it right — bring it by the shop, give us a call, or send us an email and we'll get you sorted. Full details are on our Shipping & Returns page.

Return window

Unused items in their original packaging may be returned within 30 days of delivery. Refunds are issued to your original payment method within 5 business days of your return reaching the shop. Please include your order number.

Who pays return shipping

If the return is our error — wrong item, missing item, a defect out of the box, or damage in transit — we pay. Contact us within 7 days of delivery and we'll email you a prepaid return label.
If the return is a change of mind — didn't fit, wrong size or model, changed your mind — return shipping is the customer's responsibility. Original shipping charges are not refunded.

Restocking fee

Returns of more than $150 in merchandise are subject to a 5% restocking fee, deducted from the refund. For example, $400 of returned gear is refunded at $380.

The fee is waived when the return is our error, when the item arrived damaged or defective, or when it is handled as a manufacturer warranty claim. It does not apply to returns of $150 or less.

Condition guidelines

Rods & reels: unfished, with all original packaging, rod tubes, socks, reel cases, and warranty cards.
Waders, boots & clothing: unworn (trying them on indoors is fine), with tags attached.
Fly lines & backing: unspooled from the original packaging only, not stretched or fished.
Not returnable: flies, opened leader and tippet material, split shot and other loose terminal tackle, licenses, gift cards, and items marked final sale.

Items that come back used, missing packaging, or outside the 30-day window may be refused or refunded at a reduced amount. We'll contact you before reducing a refund rather than surprise you.

Manufacturer warranties

Rods, reels, waders and boots carry the manufacturer's own warranty, which runs well beyond our 30-day return window and covers defects and breakage rather than buyer's remorse. Contact us and we'll walk you through the claim.

Exchanges

The fastest way to exchange is to return your item and place a new order. Prefer to talk it through? Call us at (607) 498-5194 — we're happy to help you find the right size or model.