Shipping & Returns

Every order ships from our shop at 64 Stewart Avenue in Roscoe, New York — right on the banks of the Beaverkill. If anything about your order isn't right, call us at (607) 498-5194 or email info@beaverkillangler.com and we'll get you sorted.

Shipping

Rates

Your available options and final cost are shown at checkout before you pay. Delivery times are counted from the day your order ships, not the day you place it, and don't include weekends or holidays.

Processing time

Orders are packed and shipped within 1–2 business days. The shop is closed Tuesdays and Wednesdays, so orders placed on those days go out the next business day. During peak season or a sale, processing may take an extra day — if anything is going to hold up your order, we'll email you.

Carriers and tracking

We ship via USPS and UPS. You'll get a confirmation email with tracking as soon as your order is on its way. Oversized items such as rod tubes may travel in a separate package and can arrive on a different day.

Where we ship

We ship anywhere in the United States, including Alaska and Hawaii. We can't accept international orders through the website right now — fishing somewhere further afield? Email info@beaverkillangler.com and we'll see what we can do.

Local pickup

You're always welcome to pick up your order at the shop. Place your order online, then call (607) 498-5194 or email us and we'll set it aside and skip the shipping. Shop hours are Thursday 9–4, Friday and Saturday 9–5, Sunday and Monday 9–4, closed Tuesday and Wednesday.

Wrong address, lost or damaged packages

Please double-check your shipping address at checkout — we can usually correct it if you catch us before the package goes out. If a package arrives damaged, or tracking says delivered and it isn't there, contact us within 7 days of the delivery date. We'll file the carrier claim and make it right; you won't be left chasing the carrier yourself.

Returns and exchanges

The 30-day window

Unused items in their original packaging may be returned within 30 days of delivery. Refunds go back to your original payment method within 5 business days of your return reaching the shop. Please include your order number so we can find you.

Who pays return shipping

• If it's our mistake, we pay. Wrong item, missing item, a defect out of the box, or damage in transit — contact us within 7 days of delivery and we'll email you a prepaid return label. No restocking fee, and we cover the shipping on the replacement.
• If it's a change of mind, you pay. Didn't fit, changed your mind, ordered the wrong size or model — return shipping is your responsibility. We recommend a trackable service; we can't refund an item that doesn't make it back to us. Original shipping charges aren't refunded.

Restocking fee

Returns of more than $150 in merchandise are subject to a 5% restocking fee, deducted from your refund. For example, $400 of returned gear is refunded at $380.

The restocking fee is waived when the return is our error, when the item arrived damaged or defective, or when it's handled as a manufacturer warranty claim. It does not apply to returns of $150 or less.

Condition guidelines

• Rods and reels must be unfished and include all original packaging — rod tubes, socks, reel cases, and warranty cards.
• Waders, boots and clothing must be unworn, with tags attached. Trying them on indoors is fine; a day on the river is not.
• Fly lines and backing must be unspooled from the original packaging only, not stretched or fished.
• Not returnable: flies, opened leader and tippet material, split shot and other loose terminal tackle, licenses, gift cards, and anything marked final sale.

Items that come back used, missing packaging, or outside the 30-day window may be refused or refunded at a reduced amount. If we're going to reduce a refund, we'll call or email you first rather than surprise you.

Manufacturer warranties

Rods, reels, waders and boots carry the manufacturer's own warranty, which usually runs far longer than our 30-day return window and covers breakage and defects rather than buyer's remorse. Once you're past 30 days or the gear has been fished, a warranty claim is the right path. Call us — we deal with these brands every day and we'll walk you through it.

Exchanges

The fastest way to exchange something is to return it and place a new order, so the gear you actually want ships right away instead of waiting on the return. Want to talk it through first? Call (607) 498-5194 and we'll help you land on the right size or model.

How to start a return

1. Email info@beaverkillangler.com or call (607) 498-5194 with your order number and what you'd like to send back.
2. We'll confirm the return and send a prepaid label if the return is our error.
3. Pack the item in its original packaging and ship it to:
   Beaverkill Angler
   64 Stewart Avenue
   Roscoe, NY 12776

In-store returns are always welcome — bring the item and your order confirmation to the shop and we'll take care of it on the spot.

Questions

Email info@beaverkillangler.com or call (607) 498-5194. We're happy to help.